Frequently Asked Questions

FAQ

Q: Everything is out of stock, are you still in business?

A: Yes, we are still in business.  As of September 1st 2021 we started batching products in small quantities.  This means we can make a larger number of products at once and there is no lead time to make it.

 

Q: Do you ship international?

A: Yes.  We ship to Canada, Germany, Netherlands, United Kingdom, Singapore, Australia, Malaysia, South Korea, and Japan.  Currently Australia is not receiving USPS shipments.

 

Q: I tried to place an order and when I attempted to check out it showed out of stock.  What happened?

A: During a product drop it isn't uncommon to have over 1,000 people trying to check out at once.  Being a small garage-based business we only produce 100-200 pieces at once. If 1,000 people attempt to check out and there is only 150 products to buy, not everyone will have their order go through.  You will receive an order confirmation from us if your order was successful.

 

Q: Why can't you just take preorders so everyone can order a pouch?

A: There are a few different reasons why we don't do preorders but the biggest reason is because lead times would be in months and not days and we don't like customers having to wait for something while we are holding their money for that long of a duration.

 

Q: When will you have "X" product in stock?

A: Products are sold in "drops".  Due to high demand, we will sometimes do a drop without any notice.  We will continue to do scheduled drops and that information will be located at the top of the website with date and time.

 

Q: My order shows delivered but I did not receive it. What should I do?

A: Reach out to your local carrier.  If they scanned the package as delivered they will have first-hand knowledge of the delivery.  The next step would be to reach out to the Post Master.  Delivered packages are not covered under Priority insurance and cannot be replaced.

 

Terms and Conditions:

By purchasing from this website you agree to the following terms and conditions.

 Order Status:

  • Products are made in advance and are batched in small quantities.  Once you purchase a product, it typically ships the following business day.

International Shipments:

  • We ship USPS to several countries, although you can expect delays with pandemic-related issues.

 

Lost or Stolen Packages:
  • We are not responsible for any lost or stolen packages in transit. It is recommended you choose priority shipping at checkout which includes $100 of insurance.  The Free shipping option is First-Class and does not include any insurance.

Return Policy:

  • Returns are accepted if requested within 7 business days of shipment delivery.  You must reply to the original order notification to request a return.  All orders must be in new and unused condition to return.  The buyer is responsible for shipping costs to return any order.