Frequently Asked Questions

FAQ

Q: Everything is out of stock, are you still in business?

A: Yes, we are still in business.  Keep in mind that I am a one-man-band playing many instruments.  I have a small family that helps me pack and ship orders but the production staff is limited to mostly me.  As of September 1st 2021 I started batching products in quantities instead of making orders one at a time.  This means I can make a larger number of products at once and there is no lead time to make it.

 

Q: Why do you announce some drops and some you don't?

A: Smaller batches won't have an announced drop.  Trying to keep up with demand is difficult to do with a growing business, announcing drops beforehand only makes more people angry when they're unable to get one.  I'm always seeking out ways to increase production and keep up with demand.   

 

Q: Do you ship international?

A: Yes.  We ship to Canada, Germany, Netherlands, United Kingdom, Singapore, Australia, Malaysia, South Korea, and Japan.  Currently Australia is not receiving USPS shipments.

 

Q: I tried to place an order and when I attempted to check out it showed out of stock.  What happened?

A: During a product drop it isn't uncommon to have over 1,000 people trying to check out at once.  Being a small garage-based business we only produce 100-200 pieces at once. If 1,000 people attempt to check out and there is only 150 products to buy, not everyone will have their order go through.  You will receive an order confirmation from us if your order was successful.

 

Q: I have a question that can't be answered here and you're not responding to my instagram/facebook message, how do I contact you?

A: I try to reply to social media questions but they are difficult to keep track of.    Checking messages from multiple message services is time-consuming and difficult to manage.  If you have a question please email customerservice@garagebuiltgear.com for a faster response.

 

Q: Why can't you just take preorders so everyone can order a pouch?

A: There are a few different reasons why we don't do preorders but the biggest reason is because lead times would be in months and not days.  Asking customers to wait months for a product that hasn't been made yet is not ideal for a small business.  People become frustrated with lead-times and often misunderstand how long they will actually have to wait.  It also hinders the ability to come up with new product ideas and new color-ways if I am in production mode non-stop.

 

Q: When will you have "X" product in stock?

A: Products are sold in "drops".  Due to demand, we will sometimes do smaller drops without any notice.  We will continue to do scheduled larger drops and that information will be located at the top of the website with date and time.

 

Q: My order shows delivered but I did not receive it. What should I do?

A: Reach out to your local carrier.  If they scanned the package as delivered they will have first-hand knowledge of the delivery.  The next step would be to reach out to the Post Master.  Delivered packages are not covered under Priority insurance and cannot be replaced.

 

Terms and Conditions:

By purchasing from this website you agree to the following terms and conditions.

 Order Status:

  • Products are made in advance and are batched in small quantities.  Once you purchase a product, it typically ships the following business day.

International Shipments:

  • We ship USPS to several countries, although you can expect delays with pandemic-related issues.

 

Lost or Stolen Packages:
  • We are not responsible for any lost or stolen packages in transit. It is recommended you choose priority shipping at checkout which includes $100 of insurance.  The Free shipping option is First-Class and does not include any insurance.

Return Policy:

  • Returns are accepted if requested within 7 business days of shipment delivery.  You must reply to the original order notification to request a return.  All orders must be in new and unused condition to return.  The buyer is responsible for shipping costs to return any order.